Tell us what's going on.
Give us what you've got.
We'll help you make sense of it, understand what matters and work out what happens next.
Not sure where to start? I need help
Examples, not departments. If yours isn't here, tell us anyway.
150 emails. Letters from the insurer.Forms you don't understand. Reports.Notes from phone calls.
You no longer know what's important, or where things stand. You don't have to sort it first.
Tell GET IN ORDER the story, and give us the information when you're ready. We work through the whole situation with you and turn it into a clear picture.
Your files, sorted and returned in order.
We organise and clearly name the documents you give us, put them into a structure that makes sense, and return an organised copy to you. Your originals stay exactly as they are.
No forms to master. No need to be organised.
1
Talk or type. Just tell us the story.
2
Emails. Documents. Forms. Photos. Letters. Screenshots.
3
We make sense of it, identify what matters and help prepare what needs doing.
A clear picture · example
Your matter, in order
One person who knows your matter.
You'll have a dedicated GET IN ORDER case officer overseeing your matter from start to finish. Behind them, our technology does the heavy lifting.
GET IN ORDER combines advanced AI with a real person so we can work through large amounts of information and understand the whole situation — not just one document at a time.
The technology helps with the heavy reading and organising.
A real person remains involved in your matter.
Fictional examples
Every situation is different. These are made-up examples to show how the service works. They're not real customers.
Insurance claim · Fictional example
John had more than 150 emails, reports and letters. Different people had told him different things, and he no longer knew where his claim stood.
How GET IN ORDER could help
Separation · Fictional example
Jan had months of emails and financial paperwork, and a meeting with her solicitor coming up. She didn't want to pay for hours of sorting.
How GET IN ORDER could help
The legal advice came from Jan's solicitor. GET IN ORDER helped her arrive prepared.
Aged care & home help · Fictional example
Margaret and her family had spoken with several organisations and were going around in circles trying to arrange help at home.
How GET IN ORDER could help
People come to GET IN ORDER with private family, legal, financial, insurance and health information. We know that handing it over takes trust. Before you send us your full file, we'll explain how we look after it and what the work will cost.
GET IN ORDER is still being set up. Our full privacy notice — including exactly how and where information is stored — will be published before we accept any real information.
Having trouble? That's okay. Tell us how to contact you and someone from GET IN ORDER will help you.
Secure handover coming soon. This form doesn't send anything yet, so no one will be told to contact you. You can email us at hello@getinorder.com.au.
Someone from GET IN ORDER will contact you, usually within one working day.
Nothing was sent, so no one has been asked to contact you. You can email us at hello@getinorder.com.au.
You don't need to do anything. If it helps, put any letters or papers you have in one pile so they're handy. Don't worry about sorting them.
First, tell us who we're helping.
Secure handover coming soon. Nothing you type here is sent or saved. Please don't enter real personal details yet.
Having trouble? I need help
Don't worry about explaining it properly.
Just talk.
If it takes you 20 minutes, that's fine.
Go backwards, jump ahead, repeat yourself, forget somebody's name, remember something halfway through — just tell us what happened the way you'd tell another person.
You don't need to organise the story. That's our job.
You can talk like this
“What happened was… well, it actually started before Christmas. The insurance company sent me something, then I rang them — I can't remember exactly when — and then there was another email. Hang on, I'm probably getting this out of order…”
Secure handover coming soon. The microphone isn't used, and nothing you say or type is recorded, sent or saved.
GET IN ORDER combines advanced AI with a real person, which means we can work through a complicated story and large amounts of information without asking you to organise everything first.
Press the button and just start talking. Ramble if you need to.
Tell us what's happened, who's involved, what's worrying you and what you're trying to sort out.
Press and start talking
Take your time. There's no time limit. You can pause whenever you like.
Thanks. We've got your story.
You can mention who's involved and what you'd like to happen in your recording. You don't need to type anything.
Don't worry about getting the wording right. Just tell us the story in your own words. Long or short is fine.
Having trouble? I need help
We'll look at what you've told us first.
Nothing was sent. The next steps show how it will work.
You don't need to send us hundreds of documents yet. We'll ask for them only once you've decided to go ahead.
We'll usually come back to you within one working day.
Prototype · the next day, the customer gets a message
We've looked at what you told us. This is the kind of situation GET IN ORDER is built for.
We'll prepare the information and questions for them. The advice itself comes from them.
We'll explain what we can do and the cost before you commit.
Prototype: pricing hasn't been decided. No price is shown, and nothing is charged or paid.
Here's how we'll look after your information. Plain English, no small print.
Prototype: the full privacy notice and terms will be written and checked before GET IN ORDER accepts real information. Ticking these boxes here doesn't record or send anything.
Don't organise it first.Upload the files. Forward the emails. Photograph or scan paperwork. Send screenshots.Add anything else you think might matter.Keep your originals. If you don't know whether something is important, include it.We'll give it back in order. We sort and clearly name copies of what you send, and return an organised set to you. Your originals aren't changed.
Pick whichever is easiest. You can use more than one.
Nothing yet — and that's fine. You can also send things later.
Please don't send passwords.
Secure handover coming soon. Nothing you choose here is uploaded, forwarded or sent.
When you press the button, you're agreeing to GET IN ORDER using your information to help with your situation.
Choose as many files as you like. You can pick lots at once.
Files you choose stay on your device. Nothing is uploaded.
Or drag files from your computer and drop them in this box.
Tip for choosing lots at once: on a computer, hold down the Ctrl key (or Command ⌘ on a Mac) and click each file. To choose everything in a folder, click one file and press Ctrl + A (or ⌘ + A).
Photos you take or choose stay on your device. Nothing is uploaded.
You can photograph each page with your phone.
On a phone or iPad, this lets you take a new photo or choose ones you've already taken. You can do this as many times as you need.
You don't need to copy and paste anything. Just forward the emails to us.
Secure handover coming soon. Our secure email address will be added here. Please don't forward anything to us yet.
So we can look out for them. You can forward them now or over the next few days.
Which do you use for email?
Not sure which you use? I need help
Do the same for each email. It's fine to do a few now and more later.
If you have a lot — say 100 or more — send them in a few batches of 20 or 30.
Do the same for each email. It's fine to do a few now and more later.
If it asks whether to include attachments, tap Include.
Lots of files is fine. You can choose them all at once — you don't need to do anything special to them first.
Files you choose stay on your device. Nothing is uploaded.
How to choose everything in a folder: press the button above, open the folder, click on one file, then press Ctrl + A (or ⌘ + A on a Mac) to select them all. Then press Open.
A ZIP file is a single file that holds lots of other files inside it, like an envelope.
If you already know how to make a ZIP file, you can send one. But you don't need to.
Having trouble? That's okay. Lots of people would rather not do this on a screen.
Someone from GET IN ORDER will contact you and work out the easiest way together. Paper documents can be photographed on a phone or scanned — we'll show you how. Please keep your originals.
We'll use the contact details you've already given us.
This button doesn't contact anyone yet. You can email us at hello@getinorder.com.au.
Please keep this page open. This won't take long.
Nothing is actually being sent.
You don't need to sort anything else right now.
Secure handover coming soon. Nothing was sent to GET IN ORDER. From here, the preview follows a fictional example matter.
When something new arrives, just send it to us. You won't have to start again.
Prototype · a few days later, the customer gets a message
We need 3 more things.
That's all. You don't need to check anything else. If you skip one, that's fine — we'll ask again later.
Example only. Nothing you choose or type here is sent.
In the real service this is where the GET IN ORDER team works through your matter. You'd get a message when it's ready.
GET IN ORDER prepares the information and the questions. The advice itself comes from them.
We fill in the facts you've already given us. We never make declarations, medical or legal judgements, or financial decisions for you — those questions are clearly marked, and we'll tell you who should answer them.
Please look it over. Nothing is signed or sent until you say so — and you sign it yourself.
Example only. Nothing you type here is sent.
When they're all here, we'll put them together in the order they asked for, ready for you to send.
Example only. Nothing you type here is sent.
Prepared by GET IN ORDER
Something arrived, or something happened? Send it — we'll work out what it changes. You don't need to explain it.
Example only. Nothing you add here is uploaded or sent.
Your matter has been updated
Your information is private. We use it only to help you with your situation.
This is a short summary. The full privacy notice — including exactly how and where information is stored — will be written and checked before GET IN ORDER accepts real information.